Kognitiv
130 Weber St. W., Suite 100,
Kitchener, Ontario CANADA N2H 4A2

Case


Click here for a complete list of operations.

SendPublicCaseNotification

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WS/Case.asmx HTTP/1.1
Host: app.kognitivloyalty.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "LoyaltyPlatformWS/SendPublicCaseNotification"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SendPublicCaseNotification xmlns="LoyaltyPlatformWS">
      <WSSecurityToken>string</WSSecurityToken>
      <SupportCaseId>int</SupportCaseId>
      <CaseCategoryExtRef>string</CaseCategoryExtRef>
      <CaseQueueExtRef>string</CaseQueueExtRef>
      <LocationExtRef>string</LocationExtRef>
      <EmailToAddress>string</EmailToAddress>
      <EntryText>string</EntryText>
    </SendPublicCaseNotification>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SendPublicCaseNotificationResponse xmlns="LoyaltyPlatformWS">
      <SendPublicCaseNotificationResult>
        <ReturnCode>int</ReturnCode>
      </SendPublicCaseNotificationResult>
    </SendPublicCaseNotificationResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WS/Case.asmx HTTP/1.1
Host: app.kognitivloyalty.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SendPublicCaseNotification xmlns="LoyaltyPlatformWS">
      <WSSecurityToken>string</WSSecurityToken>
      <SupportCaseId>int</SupportCaseId>
      <CaseCategoryExtRef>string</CaseCategoryExtRef>
      <CaseQueueExtRef>string</CaseQueueExtRef>
      <LocationExtRef>string</LocationExtRef>
      <EmailToAddress>string</EmailToAddress>
      <EntryText>string</EntryText>
    </SendPublicCaseNotification>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SendPublicCaseNotificationResponse xmlns="LoyaltyPlatformWS">
      <SendPublicCaseNotificationResult>
        <ReturnCode>int</ReturnCode>
      </SendPublicCaseNotificationResult>
    </SendPublicCaseNotificationResponse>
  </soap12:Body>
</soap12:Envelope>

HTTP GET

The following is a sample HTTP GET request and response. The placeholders shown need to be replaced with actual values.

GET /WS/Case.asmx/SendPublicCaseNotification?WSSecurityToken=string&SupportCaseId=string&CaseCategoryExtRef=string&CaseQueueExtRef=string&LocationExtRef=string&EmailToAddress=string&EntryText=string HTTP/1.1
Host: app.kognitivloyalty.com

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<SendPublicCaseNotificationReturn xmlns="LoyaltyPlatformWS">
  <ReturnCode>int</ReturnCode>
</SendPublicCaseNotificationReturn>

HTTP POST

The following is a sample HTTP POST request and response. The placeholders shown need to be replaced with actual values.

POST /WS/Case.asmx/SendPublicCaseNotification HTTP/1.1
Host: app.kognitivloyalty.com
Content-Type: application/x-www-form-urlencoded
Content-Length: length

WSSecurityToken=string&SupportCaseId=string&CaseCategoryExtRef=string&CaseQueueExtRef=string&LocationExtRef=string&EmailToAddress=string&EntryText=string
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<SendPublicCaseNotificationReturn xmlns="LoyaltyPlatformWS">
  <ReturnCode>int</ReturnCode>
</SendPublicCaseNotificationReturn>