Case Web Service

Kognitiv
130 Weber St. W., Suite 100,
Kitchener, Ontario CANADA N2H 4A2

Case

Click here for a complete list of operations.

FetchMemberCaseHistory

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WS/Case.asmx HTTP/1.1
Host: app.kognitivloyalty.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "LoyaltyPlatformWS/FetchMemberCaseHistory"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <FetchMemberCaseHistory xmlns="LoyaltyPlatformWS">
      <WSSecurityToken>string</WSSecurityToken>
      <MemberAccountId>string</MemberAccountId>
      <SBInternalMemberId>int</SBInternalMemberId>
      <StartDate>string</StartDate>
      <EndDate>string</EndDate>
    </FetchMemberCaseHistory>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <FetchMemberCaseHistoryResponse xmlns="LoyaltyPlatformWS">
      <FetchMemberCaseHistoryResult>
        <ReturnCode>int</ReturnCode>
        <MemberCases>
          <MemberCaseItem>
            <CaseNumber>int</CaseNumber>
            <CaseBusinessUnit>string</CaseBusinessUnit>
            <CaseLocation>string</CaseLocation>
            <CaseSubject>string</CaseSubject>
            <CaseStatus>string</CaseStatus>
            <CaseCategoryName>string</CaseCategoryName>
            <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
            <CaseOpenSummary>string</CaseOpenSummary>
            <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
            <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
            <CaseCloseSummary>string</CaseCloseSummary>
          </MemberCaseItem>
          <MemberCaseItem>
            <CaseNumber>int</CaseNumber>
            <CaseBusinessUnit>string</CaseBusinessUnit>
            <CaseLocation>string</CaseLocation>
            <CaseSubject>string</CaseSubject>
            <CaseStatus>string</CaseStatus>
            <CaseCategoryName>string</CaseCategoryName>
            <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
            <CaseOpenSummary>string</CaseOpenSummary>
            <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
            <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
            <CaseCloseSummary>string</CaseCloseSummary>
          </MemberCaseItem>
        </MemberCases>
      </FetchMemberCaseHistoryResult>
    </FetchMemberCaseHistoryResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WS/Case.asmx HTTP/1.1
Host: app.kognitivloyalty.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <FetchMemberCaseHistory xmlns="LoyaltyPlatformWS">
      <WSSecurityToken>string</WSSecurityToken>
      <MemberAccountId>string</MemberAccountId>
      <SBInternalMemberId>int</SBInternalMemberId>
      <StartDate>string</StartDate>
      <EndDate>string</EndDate>
    </FetchMemberCaseHistory>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <FetchMemberCaseHistoryResponse xmlns="LoyaltyPlatformWS">
      <FetchMemberCaseHistoryResult>
        <ReturnCode>int</ReturnCode>
        <MemberCases>
          <MemberCaseItem>
            <CaseNumber>int</CaseNumber>
            <CaseBusinessUnit>string</CaseBusinessUnit>
            <CaseLocation>string</CaseLocation>
            <CaseSubject>string</CaseSubject>
            <CaseStatus>string</CaseStatus>
            <CaseCategoryName>string</CaseCategoryName>
            <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
            <CaseOpenSummary>string</CaseOpenSummary>
            <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
            <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
            <CaseCloseSummary>string</CaseCloseSummary>
          </MemberCaseItem>
          <MemberCaseItem>
            <CaseNumber>int</CaseNumber>
            <CaseBusinessUnit>string</CaseBusinessUnit>
            <CaseLocation>string</CaseLocation>
            <CaseSubject>string</CaseSubject>
            <CaseStatus>string</CaseStatus>
            <CaseCategoryName>string</CaseCategoryName>
            <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
            <CaseOpenSummary>string</CaseOpenSummary>
            <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
            <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
            <CaseCloseSummary>string</CaseCloseSummary>
          </MemberCaseItem>
        </MemberCases>
      </FetchMemberCaseHistoryResult>
    </FetchMemberCaseHistoryResponse>
  </soap12:Body>
</soap12:Envelope>

HTTP GET

The following is a sample HTTP GET request and response. The placeholders shown need to be replaced with actual values.

GET /WS/Case.asmx/FetchMemberCaseHistory?WSSecurityToken=string&MemberAccountId=string&SBInternalMemberId=string&StartDate=string&EndDate=string HTTP/1.1
Host: app.kognitivloyalty.com

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<FetchMemberCaseHistoryReturn xmlns="LoyaltyPlatformWS">
  <ReturnCode>int</ReturnCode>
  <MemberCases>
    <MemberCaseItem>
      <CaseNumber>int</CaseNumber>
      <CaseBusinessUnit>string</CaseBusinessUnit>
      <CaseLocation>string</CaseLocation>
      <CaseSubject>string</CaseSubject>
      <CaseStatus>string</CaseStatus>
      <CaseCategoryName>string</CaseCategoryName>
      <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
      <CaseOpenSummary>string</CaseOpenSummary>
      <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
      <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
      <CaseCloseSummary>string</CaseCloseSummary>
    </MemberCaseItem>
    <MemberCaseItem>
      <CaseNumber>int</CaseNumber>
      <CaseBusinessUnit>string</CaseBusinessUnit>
      <CaseLocation>string</CaseLocation>
      <CaseSubject>string</CaseSubject>
      <CaseStatus>string</CaseStatus>
      <CaseCategoryName>string</CaseCategoryName>
      <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
      <CaseOpenSummary>string</CaseOpenSummary>
      <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
      <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
      <CaseCloseSummary>string</CaseCloseSummary>
    </MemberCaseItem>
  </MemberCases>
</FetchMemberCaseHistoryReturn>

HTTP POST

The following is a sample HTTP POST request and response. The placeholders shown need to be replaced with actual values.

POST /WS/Case.asmx/FetchMemberCaseHistory HTTP/1.1
Host: app.kognitivloyalty.com
Content-Type: application/x-www-form-urlencoded
Content-Length: length

WSSecurityToken=string&MemberAccountId=string&SBInternalMemberId=string&StartDate=string&EndDate=string

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<FetchMemberCaseHistoryReturn xmlns="LoyaltyPlatformWS">
  <ReturnCode>int</ReturnCode>
  <MemberCases>
    <MemberCaseItem>
      <CaseNumber>int</CaseNumber>
      <CaseBusinessUnit>string</CaseBusinessUnit>
      <CaseLocation>string</CaseLocation>
      <CaseSubject>string</CaseSubject>
      <CaseStatus>string</CaseStatus>
      <CaseCategoryName>string</CaseCategoryName>
      <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
      <CaseOpenSummary>string</CaseOpenSummary>
      <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
      <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
      <CaseCloseSummary>string</CaseCloseSummary>
    </MemberCaseItem>
    <MemberCaseItem>
      <CaseNumber>int</CaseNumber>
      <CaseBusinessUnit>string</CaseBusinessUnit>
      <CaseLocation>string</CaseLocation>
      <CaseSubject>string</CaseSubject>
      <CaseStatus>string</CaseStatus>
      <CaseCategoryName>string</CaseCategoryName>
      <CaseOpenTimestampUTC>string</CaseOpenTimestampUTC>
      <CaseOpenSummary>string</CaseOpenSummary>
      <CaseLastTouchedTimestampUTC>string</CaseLastTouchedTimestampUTC>
      <CaseClosedTimestampUTC>string</CaseClosedTimestampUTC>
      <CaseCloseSummary>string</CaseCloseSummary>
    </MemberCaseItem>
  </MemberCases>
</FetchMemberCaseHistoryReturn>